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Why You Need Live Chat Software385155989_c190242638
As ecommerce continues to grow around the world there is still a critical element of online shopping that bothers many newcomers. That is the disconnect of not having a live person available to answer any questions about a product or service in the key decision-making moments leading up to a sale.

In fact, Forrester Research commissioned a study on online shopping and discovered that…

“Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.”

I’ll go as far as to say that if you’…

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